Aims to expose students “to various domains of knowledge and ways of comprehending social and natural realities, developing in the process:

• intellectual competencies such as critical, analytical, and creative thinking, and multiple forms of expression; and

• civic capacities demanded of membership in the community, country, and the world.

BSBA HRM 2A

1.    How do you treat employees to treat your customer better?

2.    What do happy employees have to do with retaining customers?

3.    How can you make meaningful improvements in employees’ satisfaction?

4.    What is the relationship between customer satisfaction and employee satisfaction?

5.    In maintaining a satisfied staff has a positive or negative effect in customers. Justify your answer?